PBS INFORMATION TECHNOLOGY & INFORMATION SERVICES CORPORATION

Trust is
our basic code

We offer service focused on customer and solution.

We determine the needs of our customers in the most accurate way.

Analizing the current situation well, we can make best move towards the future.

And most importantly, we never compromise business ethics and never waste our costumers' trust.

Our goals are so high
yet not impossible

We are working to become a global leader company which runs the projects representing Turkey on international platforms and contributes to the Turkish Information Sector. Thus, providing fast, flexible and cost-effective solutions we support our customers' business processes uninterruptedly. We always aim to achieve 100% customer satisfaction in all circumstances and ensure that they achieve their objectives in the most efficient and economic way.

Our professional know-how
is at your service

Our company partners, who started to work in the field of information technology in 1995, provided SAP consultancy services many international companies in various countries until 2009 and came together under the roof of PBS in same year. For the last 8 years our company has been managing the basis, security and technical change management of the Unilever Asia Africa SAP template, which is one of the most complex and largest field programs in the world and covering 45 countries. Having acquired the unique experience through this comprehensive work and with our experienced team that provided 24/7 support to many countries in different time zones, our company achieved a great advantage in the SAP market and completed more than 100 successful projects both at home and abroad.

LEVENT İKİZ

- General Manager -

Experienced technical Principal, Managing partner, Sap Security Lead, more than 10 + years in SAP security and 25+ years of IT work experience in different sizes of Local and International companies. Extensive experiences and knowledge of different Varity of SAP products, specific knowledge of SAP security standardization tool GRC, SAP and IT audit management standardization and optimization.

ERHAN ÖZASLAN

- Business Partner -

Sr SAP Technical System Administrator since 1999, has worked big and small local and international companies. As one of the founders PBS A.S. Since 2009, continues to work under the name of PBS for SAP enterprise customers, topics of project management and SAP support organization management and execution duties.

CENK DİNÇER

- Business Partner -

SAP Technical Architect with over 20 years of experience.Versatile, bilingual professional with management experience ranging in size from small projects to full scale multi-million dollar high profile corporate projects. Ability to oversee and manage all aspect of SAP orojects and teams while ensuring timely completion of project deadlines all while remaining on or under budget.

WHAT WE DO...

Here are some items from our service portfolio;

SAP Landscape Planning & Installation/upgrades

SAP landscape configuration planning and execution
Customer focused project planning and execution
Proper Integration between customer softwares with SAP landscapes
SAP landscape optimization & audit on every platform
Standardization of landscape performance measurement rules and support for proper monitoring

SAP System Upgrade & Migration Support

SAP system upgrade planing and execution
Extensive support using problem solving skills during and after upgrade
Planning and execution of SAP system migrations
Upgrade and migration related integration issue resolution support

SAP System monitoring

SAP solution manager configuration for landscape monitoring
Proactive problem prevention support, execution and monitoring
Periodic system monitoring and standardization;

System dump monitoring
Update errors and preventive action monitoring
Database monitoring
System log monitoring
SAP standard and custom background job monitoring
Customer specific system monitoring
Spool monitoring
External connection monitoring

Performance management

Daily/weekly/monthly system performance reporting
SAP performance focus custom code analysis detail reporting
Background jobs performance analysis and reporting
SAP related root cause analysis and reporting

Transport system management

Standardization and management of SAP transport system based on customer requirements
Detail Monitoring and reporting transports

SAP user management

Creation of proper user management system based on customer standards
SAP system usage report creation
Dorment user management
SAP license and usage audit & reporting

SAP security management

SAP security standardization tool SAP GRC implementation and support
SAP system security parameterization and audit
SAP external system connection management (FireFigther and EWA)
SAP Critical authorization and role management and reporting

SAP Spool Management

Printer, page format, device and format creation and support
Print server installation and management for SAP system
SAP spool monitoring standardization and reporting

SAP Data Archiving

External SAP archiving tool configuration and support
SAP Archiving object configuration and management
Setting up new archiving objects based on Sap system monitoring and growth results
Proper reporting of SAP archiving and database optimization

Incident management & support

Customer specific incident management and support, sample incident levels;

LEVEL	DESCRIPTION	FIRST RESPONCE TIME	RESOLUTION TIME
VERY HIGH	Sap system is down	30 min	2 hour
HIGH	System not functioning properly user/function effect higher than %20	1 hour	4 hour
MEDIUM	System not functioning properly user/function effect lower than %20	2 hour	24 hour
LOW	Small problems effect system performance	4 hour	48 hour

INTERVIEWS

ŞEBNEM GÜRLER

PBS is an indispensable work partner for us. I can say this is a partnership; rather than a supplier-client relationship.

We worked together day and night and overcome all the difficulties together. Unilever and PBS has become an inseparable team. I describe PBS as a perfect company in their approach to solve the problems and commitment to self-improvement technologically.

MURAT KINCAK

We work really well with PBS. They have proficiency in the needed and relevant subjects. They are very responsible individuals.

They do not hesitate to go the extra mile. When there is a problem, they search for it and try and solve it tirelessly and dedicated. They help us solve the problem quickly so that we can get back to normal in no time.

ESRA SARUHAN

I can say that the quality of their services are always high. And I am telling this because: Firstly, the areas which PBS offer, are not the areas that you can find so many expertise at in SAP community.

You can find many expertise in many areas in other SAP consulting companies. But they are not as proficient as PBS.

IRAZ ÖKSÜZ

We made global level IT security Template Project. Project started here in Turkey for local requirements only but in time extended all other global regions.

Key point of projects is; whole design handled in here, we worked with experienced consultant from PBS and cooperation from all other teams globally was the big achievements for Unilever.

AMERE OAKMAN

PBS manages the systems successfully that are extensive architectures like SAP. They approach the problems with high attention by covering their responsibilities above the expectations.

While i was working as a project manager, working together with PBS had always come with great ease. I always worked confidently accomplishing successful results without having doubts or concerns about the progress of the project.

MURAT GÜNAL

The services provided and the ones still being provided by PBS have always been satisfying and on high level without any decrease.

Firm especially works with members who have sense of belonging which ensures the services provided to customers delivered on time.

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